SAP Knowledge Base Article - Public

3326139 - OData API: UserAccount entity showing incorrect username

Symptom

The OData API is returning the incorrect username when querying the UserAccount object.

It is returning the old inactive username.

Environment

  • SAP SuccessFactors HCM Suite

    • OData API

Reproducing the Issue

1. Query the OData API: UserAccount 

2. API Response is returning an inactive username

Cause

The incorrect login name is maintained in the UserAccount object.

Resolution

1. Admin Center -> Manage Login Accounts.  

2. Enter Person ID

3. Select "Edit"

4. Change login name to the correct one

For further details & demonstration, please refer to: 2859043 - Manage Login Accounts tool

Keywords

UserAccount, login name, inactive user, OData API, logon_user_name, username , KBA , LOD-SF-INT-ODATA , OData API Framework , LOD-SF-INT , Integrations , Problem

Product

SAP SuccessFactors HCM Suite all versions