SAP Knowledge Base Article - Public

3326524 - Incident Status is Incorrect Under Track My Incidents


Status of incident under track my incidents in help center and in application and user management workcenter is not in sync.


SAP Business ByDesign

Reproducing the Issue

  1. Go to Application and user management WorkCenter
  2. Navigate to Incidents View and search for incidents
  3. It is in status closed
  4. Now, login with particular business user and go to Help Center
  5. Open Track my incidents
  6. Search for incidents
  7. It is in process status


This is due to inconsistency in sync between status in help center and application and user management work center.


Follow the below steps to close the incidents from UI .

  1. Open Track my incidents
  2. Open the incident that needs to be closed.
  3. Click on "Cancel Incident" button. It will change the status to completed there.
  4. If that does not work,it needs to be closed from backend for this you need to provide your approval

See Also


Help Center, Track my incidents, In Process, Closed, Incident , KBA , help center , track my incidents , in process , closed , incident , AP-RC-UIF-RT-B , ByD HTML5 Client (not for Cloud for Customer) , AP-LM-AM-INC , Incident-Uis , Problem


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