SAP Knowledge Base Article - Preview

3326905 - Changing Admin Password When Locked Out

Symptom

If the admin password is unknown or forgotten, changing it via the Web UI is not possible, as login to the Backoffice or HAC may no longer be accessible. As the data owner in SAP Commerce Cloud, the customer holds full responsibility for creating and maintaining credentials. To avoid potential security risks, it is recommended that the customer handles password changes independently. This article explains a method to change the password without SAP involvement.


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Environment

  • SAP Commerce
  • SAP Commerce Cloud

Product

SAP Commerce Cloud all versions ; SAP Commerce all versions

Keywords

Password, reset, admin, hac, login, recovery, credentials, impex, update, cloud, ccv2, hybris , KBA , CEC-SCC-CLA-ENV-EMG , Environment Management , CEC-SCC-PLA-PL , Platform , How To

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