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SAP Knowledge Base Article - PreviewSymptom
A SMS campaign in SAP Marketing Cloud does not send the SMS to the contact, even the 'Ignore Marketing Permission' flag is set on the campaign. The contact runs into an OUTBOUND_FAILED interactions created for ID SAP_HYBRIS_MKT_IC-XXXXXXXXXXXXXXXXXXXXXXXXXXXXX.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Marketing Cloud
Product
SAP S/4HANA Cloud Public Edition all versions
Keywords
sms campaign, text message campaign, text message, mobile, phone , KBA , CEC-MKT-CPG-EXE , Campaign execution , CEC-MKT-DM-PER , Marketing permissions , Problem
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