SAP Knowledge Base Article - Preview

3326942 - Execution of SMS Campaign is Failing due to Missing Origin Error

Symptom

SMS campaigns are failing and the execution is being delayed due to error messages similar to the example below, where the 'X' symbols are the actual IDs of the contact involved:

"Contact with ID SAP_HYBRIS_MKT_IC-XXXXXXXXXXXXXXXXXXXXXXXXXXXXX does not have ID MOBILE-+XXXXXXXXXXX"

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Environment

SAP Marketing Cloud

Product

SAP S/4HANA Cloud 2302

Keywords

sms campaign, text message campaign, text message, delayed , KBA , CEC-MKT-CPG-EXE , Campaign execution , CEC-MKT-DM-PER , Marketing permissions , Problem

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