Symptom
This article provides a quick guide on how to troubleshoot "Error Ordering Assessment" issues.
Environment
SAP SuccessFactors Recruiting Management
Resolution
Where can I find the error details for "Error ordering assessment"
- Go to Admin Center > Event Notification Audit Log
- Look for FAILED record of the assessment vendor
- Click View to open the event details
- Open the Response tab
- Check the error message followed by "Exception="
Note: If no records come up, please refer to the KBA 3036875 - Assessment Integration triggered but no records showing in Event Notification Audit Log - Recruiting Management
What you need to provide to Support
The error detail can help identifying the root cause in most of the cases. For example, "Invalid Credentials" indicates that the credentials configured in Event Notification Subscription are invalid.
Please check the See Also section for some specific errors.
If the error detail is not self-explanatory to you, please open a support ticket with the following information.
Instance Info
- Company ID
- Support Access
Example case
- Job Requisition ID
- User to proxy
- Candidate name
Event notification audit log (Please refer to the steps above)
- Subscriber
- Sent By
- Send Time
- Event details (the first 5 lines of the error details on Response tab)
- Correlation ID
See Also
Certificate error |
KBA 3254485 - "Error ordering assessment" when initiating SHL Assessment Integration in Recruiting Management |
Generic HTTP error |
KBA 3226769 - Assessment Integration - Error Ordering Assessment due to HTTP response '400: Bad Request' - Recruiting Management |
Invalid package |
KBA 3250269 - Assessment Integration with SHL is not working |
Keywords
Assessment Integration, vendor, initiate assessment, failed, event notification, audit log , KBA , LOD-SF-RCM-ASI , Assessment Integration , How To