SAP Knowledge Base Article - Public

3327009 - Cannot Release Customer Invoice Due to Special Character


You are trying to release a customer invoice, but system gives dump (500 system error).


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Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invocie Documents view.
  3. Edit the customer invoice ABC. (ABC represents the ID of the customer invoice).
  4. Click Release button, you get 500 system error and not able to release it.


In this case, the dump is caused due to special character used in the Customer Information section.

For exmpale, the character like 😉 ❤️ 🚚.


Remove the special character from customer information. Then, try to release it.


Customer Invoice; release; dump; CX_SY_CONVERSION_CODEPAG; Exception 'CX_SXMLP' caught by class 'CL_SPAF_ESF_ADAPTER'. , KBA , SRD-CRM-INV , Customer Invoicing , Problem


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