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3327056 - Error "Read timed out" occurs when connecting the Introscope Enterprise Manager to SAP Solution Manager

Symptom

The Introscope Enterprise Manager appears offline in step "Define CA Introscope". In the defaultTrace of SAP Solution Manager JAVA system, the following error is there even though the Introscope Enterprise Manager and SAP Solution Manager are on the same sever:

#+0800#Error#com.sap.smd.introscope.em.rest.EmRestGateway#
#SV-SMG-DIA-APP#sap.com/tc~webadministrator~solmandiag#C0000A0AA13F026D0000022D00006C63#103155050000001301#sap.com/tc~smd~e2ebwextractor#com.sap.smd.introscope.em.rest.EmRestGateway.test#<J2EE_GUEST>#0##DBED0AA1E24411EDC253005056BAA124#dbed0aa1e24411edc253005056baa124##0#Thread[ExRun:default_3,5,default:ExecTG]#Plain##
Error accessing to Enterprise Manager: <EMHost>@6001
[EXCEPTION]
com.sap.smd.introscope.em.IntroscopeException: java.net.SocketTimeoutException: Read timed out (local port <port> to address <SOLMAN_IP> (<SOLMAN_FQDN>), remote port 8081 to address <EM_IP> (<EM_FQDN>))

 Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Solution Manager 7.2
  • Introscope Enterprise Manager

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-DIA-WLY-EMS , Enterprise Manager Setup , Problem

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