SAP Knowledge Base Article - Public

3327297 - Error in Interview scheduling after selecting Book this slot for candidate.

Symptom

When the recruiter tried to send the interview to the candidate after selection Book this slot for candidate they receive an error message. 

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Environment

SAP SuccessFactors Recruiting Management. 

Reproducing the Issue

  1. Select Interview:
  2. Add interviewers to the interview:
  3. Select Find availability 
  4. Select the time of interview
  5. Continue 
  6. Select Option "Book this slot for Candidate"
  7. Send
  8. Error Appears

Cause

One of the interviewers does not have a Timezone defined in the UDF file. 

Resolution

Need to update the Timezone of the interviewer in the UDF file. Once the timezone has been added to the Employee UDF file the interview will be able to be sent to the candidate. 

For list of supported Timezone see KBA 2089497 - TIMEZONE Column and Supported International Time Zone Codes - Platform

Keywords

KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions