SAP Knowledge Base Article - Preview

3327499 - Users on internal network/VPN are triggering RBA rules resulting in IP lockout

Symptom

Users on internal network/VPN are triggering RBA rules resulting in IP lockout.

Error code and message returned in accounts.login API response is "403120 Account temporarily locked out"


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Environment

  • SAP Customer Data Cloud
  • Risk Based Authentication (RBA)

Product

SAP Customer Data Cloud all versions

Keywords

Gigya, error, lockout, temporarily locked out, 403120 , KBA , CEC-PRO-PNS , Privacy & Safety (Consent, RBA - Risk-Based Authentication) , Problem

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