SAP Knowledge Base Article - Public

3327728 - Error: "Cannot read document Application can't recognize the document format. (IES 10503)" when using a Web Intelligence document as a Live Source for SAP Analytics Cloud

Symptom

Below error appears when trying to select a Web Intelligence document as a Live Source in SAP Analytics Cloud:

"Cannot read document Application can't recognize the document format. (IES 10503)"

Environment

  • SAP Analytics Cloud
  • SAP BusinessObjects Business Intelligence Platform 4.2 Support Pack 9, 4.3 Support Pack 1 or higher. 

Reproducing the Issue

  1. Login to SAC.
  2. Navigate to Modeler.
  3. Create a new Live Data Model.
  4. Select the system type as "SAP Universe or WebI document".
  5. Enter the "Connection" details.
  6. Under "Data Source", select a webi document. 
  7. Click on "OK"
    >>Notice the error: "Cannot read document Application can't recognize the document format. (IES 10503)".

Cause

  • The "Smart View" option in CMC is set to "View Latest Instance". 
  • The web intelligence document is scheduled to a different format other than Web intelligence (PDF, Excel, etc).

Resolution

  1. Logon to Central Management Console (CMC).
  2. Click Applications from CMC Home.
  3. Select Web Intelligence and click Manage -> Properties.
  4. Choose "View Object" for the Smart View property.

See Also

KBA: 3243193 - Error: Cannot read document Application can't recognize the document format. (IES 10503) when connecting to webi document from SAC by using Live Data Connect

Keywords

SAC, LDC , KBA , LOD-ANA-LDC , SAC Live Data Connection , Problem

Product

SAP Analytics Cloud 1.0