3327907 - Error when Changing the status for a Service Category Catalog to Released

The following error occurs when changing the status of a Service Category Catalog to Released:

Conflict between catalog ID_YY (version 1) and catalog ID_XX (version 1). There is a usage conflict between the specified catalogs. Therefore you cannot release this catalog.

(Catalog ID_YY represents the catalog ID of the new catalog and catalog ID_XX represents the catalog ID of an existing and released catalog).

SAP Business ByDesign

1. Go to the Service Entitlements work center.
2. Go to the Service Categories view.
3. Select Catalog ID ID_YY
4. Click on the Change Status button and select the Release option.
5. The following error occurs:
   Conflict between catalog ID_YY (version 1) and catalog ID_XX (version 1). There is a usage conflict between the specified catalogs. Therefore you cannot release this catalog.

The error occurs because Catalog ID ID_YY and Catalog ID ID_XX are using the same documents under Usage and the valid from and valid to dates are overlapping.

You can have only one active catalog per usage, for example for service requests or service orders, at any one time.

Catalogs with overlapping periods and overlapping usages are not allowed.

Since the usage in both Catalog ID ID_XX and ID_YY is for the same documents and the Valid From and To are overlapping the error occurs.

This is the expected system behaviour. Additionally, if you intend to create more than one category then it is advisable not to keep valid to date unlimited (i.e. XX-YY-9999).

Catalogs that have already been released and are in use cannot be deleted or modified.

To remove the catalog from use you can follow the below steps.

1. Navigate to Service Entitlements and select Service Categories 
2. Click on the link ID_XX 
3. Select View All 
4. Click on New and then choose Version. 
5. Now you have the option to modify the Valid to field.
6. Limit the valid-to date to today's date  
7. You can create a new version of the catalog, and release it. 

See also Help Center Document Service Categories Quick Guide

Catalog; Service Catalog; Service Category; Version; usage; validity , KBA , SRD-CRM-SEO , Service Orders , Problem