3327914 - The IdP Admin Tool page is blank when trying to use the IDP Admin Tool in SAP Analytics Cloud

When using a custom SAML SSO Identity Provider (IdP), you would like to make changes to the IdP, such as reverting back to the SAP Default Cloud Identity IdP as you are currently unable to authenticate or log into SAP Analytics Cloud (SAC).

• Reverting Custom SAML SSO IdP to SAP Default Cloud Identity IdP.
• How to use the Identity Provider Administration Tool.
• How to update the IdP metadata used by SAP Analytics Cloud.

However, when you go to the IDP Admin tool page, all you get is a blank page.

• SAP Analytics Cloud (Enterprise)

This will happen if you leave off the trailing slash in the URL.

e.g.

https://console.<data center>.sapanalytics.cloud/idp-admin   <--- This URL will load a blank page.

https://console.<data center>.sapanalytics.cloud/idp-admin/  <-- This URL will correctly load the IDP Admin Tool.

Remember to include the trailing slash at the end of the URL.

https://console.<data center>.sapanalytics.cloud/idp-admin/ 

Examples:

• non-SAP Data Center (i.e. EU10 / US10) - If your tenant is hosted in EU10 then this URL should look like https://console.eu10.sapanalytics.cloud/idp-admin/
• China SAP Data Center (i.e. CN1) - If your tenant is hosted in CN1 then this URL should look like https://console.cn1.sapanalyticscloud.cn/idp-admin/
• China non-SAP Data Center (i.e. CN40) - If your tenant is hosted in CN40 then this URL should look like https://console.cn40.analytics.sapcloud.cn/idp-admin/
• SAP Data Center EUDP (i.e. EU1 / EU2) - If your tenant is hosted in EUDP then this URL should look like https://console-eudp.eu1.sapanalytics.cloud/idp-admin/

• 2411608 - SAP Analytics Cloud SAML authentication *** Collective KBA ***
• SAP Analytics Cloud Connectivity and Authentication Expert page
• Update the SAML IdP Signing Certificate
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using Google or Bing:
• https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
• https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
• Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

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