SAP Knowledge Base Article - Public

3327924 - Performance troubleshooting

Symptom

Performance degradation in CPQ application.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

Actions in CPQ application are taking more time than expected.

Cause

Performance issues can be caused by several reasons, including:

  1. Custom scripts execution;
  2. Queries;
  3. Custom tables with large volume of data;
  4. Database inconsistency;
  5. Overload of the application.

Resolution

Analysis should be made in customer side to understand if customization is causing the issue or default CPQ system.

If there is a suspect CPQ application is responsible for the bad performance, case should be submitted to CPQ support containing:

  1. Proxy access to the tenant;
  2. Steps to reproduce the issue;
  3. User ID for the users affected;
  4. Timestamp, especially if issue is no longer reproducible;
  5. Performance troubleshooting according to the following Help article: https://help.sap.com/docs/SAP_CPQ/665a9ee212394653a84a393035090802/5b4fc2b4ee544c32bf4c78bc8c91edd0.html?version=latest .

Keywords

Performance, troubleshooting, CPQ, degradation, time , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To

Product

SAP CPQ 2023