Symptom
Performance degradation in CPQ application.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
Actions in CPQ application are taking more time than expected.
Cause
Performance issues can be caused by several reasons, including:
- Custom scripts execution;
- Queries;
- Custom tables with large volume of data;
- Database inconsistency;
- Overload of the application.
Resolution
Analysis should be made in customer side to understand if customization is causing the issue or default CPQ system.
If there is a suspect CPQ application is responsible for the bad performance, case should be submitted to CPQ support containing:
- Proxy access to the tenant;
- Steps to reproduce the issue;
- User ID for the users affected;
- Timestamp, especially if issue is no longer reproducible;
- Performance troubleshooting according to the following Help article: https://help.sap.com/docs/SAP_CPQ/665a9ee212394653a84a393035090802/5b4fc2b4ee544c32bf4c78bc8c91edd0.html?version=latest .
Keywords
Performance, troubleshooting, CPQ, degradation, time , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To
Product
SAP CPQ 2023