3327971 - ISC Connection Configuration for Spot Awards

• How to configure a connection to a third party subscriber using Intelligent Service Center (ISC) for Spot Awards?

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental**

• SAP SuccessFactors Reward & Recognition

To set up a third party connector, navigate to Intelligent Service Center > Select the event "Spot Award Given" > click on "Event Connector" > select "New Event Connector"

Configure the "Connector Options" , only the name and endpoint URL are required. The endpoint URL identifies where the event is published. Information is sent to the endpoint URL in the form of a SOAP message. 

Choose the authentication settings and click on add to save the connector. Once saved, the connector should be visible under the Event Connector and is now included in all flows associated with the event. 

When the award is triggered and approved, this connector will be invoked. The job execution status can be checked in Admin Center > Execution Manager.

In the above example, the event is successfully processed. Click to download the request payload - this contains the external code of the Spot Award. The endpoint URL configured in Step 2 listens to this event, consumes the external code and call OData v2 API of SpotAward using the below URL.

GET API -  https://<api-server-host-url>/odata/v2/SpotAward('<externalcode>')?$format=json

<api-server-host-url> for your company instance can be found HERE. 

The response can then be used to process the data on customer's end. The customer can use Basic Authentication in authorization for this API. 

RNR-6504 , publish spot award on non SF,  , KBA , LOD-SF-RNR , Reward and Recognition , How To