SAP Knowledge Base Article - Public

3328525 - Employee Profile fields are not showing in UDF


Some fields in Employee Profile are showing in Employee Profile but not showing in the UDF file (Employee Export)


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Logon with admin user
  2. Go to Admin Center
  3. Go to Employee Export
  4. Export the user data file (UDF)
  5. When opening, you notice that there are some fields that show up the employee profile that don't show up in the UDF columns


Use information in SAP SuccessFactors system includes two types: basic user information and extended user information Extended User Information | SAP Help Portal 

Only basic user information (both Required and Optional columns) can be shown in UDF Field Requirements for the User Data File | SAP Help Portal 

Fields like dateofbirth, nationality are Extended user information, won't be shown in UDF.


If you want the Extended User Information to be shown in UDF,  you need to map Extended User Information field to a custom field in Basic User Information, then run HRIS sync job to sync field values.

For HRIS sync guide, please refer to HRIS Sync - Data Synchronization From EC to EP - Hard Coded Sync Mappings

See Also

HRIS Sync - Data Synchronization From EC to EP - Hard Coded Sync Mappings


EP, UDF, Employee Export, Basic User Information, Extended User information, HRIS sync, Required columns, Optional columns , KBA , LOD-SF-PLT-UEX , Employee Export Issues , Problem


SAP SuccessFactors HCM Core all versions