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3328546 - SearchRestriction causes Solr Search Error in Backoffice

Symptom

Employees not belonging to admingroup get "Could not execute search" when clicking, for example, "Catalog > Products" or "User > Customers" in Backoffice, while admin user doesn't face this unexpected behavior. In OpenSearch, a similar error to below one can be seen:

"level": "ERROR",
    "loggerName": "com.hybris.backoffice.solrsearch.dataaccess.facades.BackofficeSolrFieldSearchFacadeStrategy",
    "message": "Facet search has failed",
    "thrown":
    {
        "commonElementCount": 0,
        "localizedMessage": "Facet search config not found: facetSearchConfig=Solr Config for Backoffice",
        "message": "Facet search config not found: facetSearchConfig=Solr Config for Backoffice",
        "name": "de.hybris.platform.solrfacetsearch.search.FacetSearchException",
        "cause":
        {
            "commonElementCount": 206,
            "localizedMessage": "Facet search config not found: facetSearchConfig=Solr Config for Backoffice",
            "message": "Facet search config not found: facetSearchConfig=Solr Config for Backoffice",
            "name": "de.hybris.platform.solrfacetsearch.solr.exceptions.SolrServiceException",
            "cause":
            {
                "commonElementCount": 206,
                "localizedMessage": "Solr facet search configuration not found: {name=Solr Config for Backoffice}",
                "message": "Solr facet search configuration not found: {name=Solr Config for Backoffice}",
                "name": "de.hybris.platform.servicelayer.exceptions.UnknownIdentifierException",
                "extendedStackTrace":
                [
                    {
                        "class": "de.hybris.platform.servicelayer.util.ServicesUtil",
                        "method": "validateSingleResultWithType",
                        "file": "ServicesUtil.java",
                        "line": 68,
                        "exact": false,
                        "location": "coreserver.jar",
                        "version": "?"
                    },
                    {
                        "class": "de.hybris.platform.servicelayer.util.ServicesUtil",
                        "method": "validateIfSingleResult",
                        "file": "ServicesUtil.java",
                        "line": 34,
                        "exact": false,
                        "location": "coreserver.jar",
                        "version": "?"
                    },
                    {
                        "class": "de.hybris.platform.solrfacetsearch.daos.impl.DefaultSolrFacetSearchConfigDao",
                        "method": "findFacetSearchConfigByName",
                        "file": "DefaultSolrFacetSearchConfigDao.java",
                        "line": 55,
                        "exact": false,
                        "location": "solrfacetsearchserver.jar",
                        "version": "?"
                    },
                    {
                        "class": "de.hybris.platform.solrfacetsearch.solr.impl.DefaultSolrIndexService",
                        "method": "findFacetSearchConfig",
                        "file": "DefaultSolrIndexService.java",
                        "line": 223,
                        "exact": false,
                        "location": "solrfacetsearchserver.jar",
                        "version": "?"
                    },
                    {
                        "class": "de.hybris.platform.solrfacetsearch.solr.impl.DefaultSolrIndexService",
                        "method": "getActiveIndex",
                        "file": "DefaultSolrIndexService.java",
                        "line": 206,
                        "exact": false,
                        "location": "solrfacetsearchserver.jar",
                        "version": "?"
                    },
                    {
                        "class": "de.hybris.platform.solrfacetsearch.search.impl.DefaultFacetSearchStrategy",
                        "method": "search",
                        "file": "DefaultFacetSearchStrategy.java",
                        "line": 137,
                        "exact": false,
                        "location": "solrfacetsearchserver.jar",
                        "version": "?"
                    }
                ]
            }


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

ccv2, hybris, collection, shard, flip, flop, ui, bar, simple , KBA , CEC-SCC-CDM-BO-SRC , Search , Problem

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