3328842 - Error: You Cannot Change The Password Now

You have assigned the default security policy to an user and received the message "You cannot change the password now. Please wait for 1 days before you can change it.".

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• SAP Service Cloud v2
• SAP Sales Cloud v2

1. Login to the system and open all settings.
2. Under Users and Control open Users view.
3. Open desired user.
4. Under user details select the S_BUSINESS_USER which is the default security policy.
5. Click on reset password.
6. Result: You will receive the message: "You cannot change the password now. Please wait for 1 days before you can change it."

By design the default security policy has a minimum waiting time before it is possible to reset the password.

In case you would like to reset the password before the required waiting time you can create a custom security policy and assign to the user.

1. Login to the system and open all settings.
2. Open Security policies screen.
3. Click on the create button.
4. In the field Minimum Waiting Time Before Changing Password (in Days) fill as 0.
5. Fill the mandatory fields and any other as per your requirements.
6. Click on save.
7. Go to Users screen and open desired user.
8. Assign the custom security policy that was created to the user.

Security Policy, Reset Password, User, Change Password , KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , How To

SAP Sales Cloud and SAP Service Cloud Version 2 all versions