SAP Knowledge Base Article - Public

3329084 - Fail to schedule publication with error "Couldn't fetch artifact from story exporter service" in SAP Analytics Cloud (SAC)

Symptom

  • Fail to schedule publication for a story in SAP Analytics Cloud (SAC).
  • After creating the publication, see following message in Calendar: Couldn't fetch artifact from story exporter service; Error: We couldn't connect to your HANACloud system.
  • The story is based on live data model and the data source is HANA Cloud.

Environment

  • SAP Analytics Cloud (Enterprise) 2023.2.5 

Reproducing the Issue

  1. Log in SAC. 
  2. Open the story and schedule a publication.
  3. After clicking 'create', see that 'Schedule created successfully'.
  4. Go to Calendar, the status is failed with message: Couldn't fetch artifact from story exporter service. Error: We couldn't connect to your HANACloud system.

 

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, HANA Cloud, HANA Cockpit , KBA , LOD-ANA-SCH , SAC Story Scheduling and Publication , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem

Product

SAP Analytics Cloud 1.0