3329115 - Escalation flag is not enabled after Workflow conditions are met

• You are using a workflow to set a ticket to be escalated based on some conditions
• Even though the conditions like Completion Date field = empty is met, the escalation flag is not enabled for the corresponding ticket

• SAP Service Cloud
• SAP Sales Cloud

1. Create a workflow using a Timing = Schedule and where one of the conditions is Completion Date=Null (empty)
2. Open a new ticket and meet all the conditions

• System is working as designed
• The "Completion Date" cannot be empty, and requires a value; if no value is entered, the system will automatically allocate one in the backend to prevent short dumps

• Add a comparison which is less than 01.01.0001  00:00:00 for date/time fields 
1. Go to corresponding workflow
2. Edit the condition to be like:
• Field = Date Completed
• Value Before Object Change = No
• Compare Operator = Less than
• With = Value
• Date: 01.01.0001 Time = 12 AM
3. Save the changes and retest

Service Requests, escalated, work flow, Date Completed, /Root/ExpressionTerm/7/AttributeDescription(sap.client.data.DataField) Date Completed, Date Completed = System_administrative_data-Last_change_date_time , KBA , LOD-CRM-WKF , Workflow , Problem