SAP Knowledge Base Article - Public

3329419 - Cannot Add Mulitple Products in the Ticket Creation Screen


You are trying to add multiple products in the ticket creation screen, but there is no option to do so.


SAP Cloud for Service

Reproducing the Issue

  1. Go to the Service workcenter.
  2. Go to the Tickets view
  3. Create new ticket.
  4. In this screen, enter Adaptation mode.
  5. Try to add Tabs 'Product' and 'Document Flow'

They are set as visible but they are not displayed.


The tabs Products and Document Flow are not visible because they are not enabled for full create.


This is the expected behavior.


document, flow, tab, visible, adaptation, mode, , KBA , LOD-CRM-SRP-UI , Ticket Related UI , Problem


SAP Cloud for Customer core applications all versions