SAP Knowledge Base Article - Public

3329445 - Off Cycle Event Batch is successful but does not create the record - Employee Central

Symptom

Off Cycle Event Batch is configured to create a Job Information record. The subject user is selected by the filter and by the rule, the rule is correctly setting the values, the Offcycle Event Batch Processing Job owner has the permissions to trigger rules during imports, but still the record is not created in the user's profile.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Configure an Off Cycle Event Batch in Manage Data
  2. Configure a rule trace to get the logs of the job (2257064)
  3. Run the Offcycle Event Batch Processing Job in Provisioning
  4. Download the Rule Trace and the status of the job on Scheduled Job Manager
  5. See that the rule successfully set the values, but the record was not created in the user's profile.

Cause

One field updated by the rule was not configured correctly. 

Resolution

To understand why the off cycle is not updating the record for the affected user, try to make a job history incremental load import on Import Employee Data and add the same information that should be updated by the rule. If there are any configuration issues, the import validation will highlight them, and you can configure the field accordingly.

For example: during the import, system threw a validation saying that the Pay Scale Level field had an invalid maximum length. By checking the configuration of the field in Manage Business Configuration and increasing the maximum length, the Off Cycle updated the data as expected.

See Also

Keywords

off cycle event batch, BizX Daily Rules Processing Batch, successful job, record not updated, job information, import employee data, scheduled job manager, rule trace, off cycle, Offcycle Event Batch Processing Job , KBA , LOD-SF-EC-JOB-OFF , Off Cycle Event Batch , LOD-SF-EC-EDP-JOB , Job Information Imports , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM all versions