Symptom
When trying to configure ticket status schema, you are receiving the error ''6 is Not a Fixed Value of Field Assignment Status".
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Business Configuration workcenter.
- Go to the Implemenation Projects workcenter view.
- Open Activity List.
- Search and open the activity 'Tickets for Customer Support'.
- Open the link 'Maintain Status Dictionary Entries'.
- Here, change Assignment status to 'Partner Action'.
Cause
Partner Action is not part of Assignment Status Model and same can be confirmed here:
Assignment Status of a Ticket - Help Portal
Resolution
This is the expected system behavior. You must refrain from using the option in your configuration.
The Assignment Statuses available for Ticket use are:
- Processor Action
- Planner Action
- Requestor Action
- Provider Action
- Not Assigned
Keywords
Assignment, Partner Action, Dictionary, Customer Support, Status, Tickets , KBA , LOD-CRM-SRP-UI , Ticket Related UI , LOD-CRM-SRP , Service Request Processing , Problem
Product
SAP Cloud for Customer core applications all versions