SAP Knowledge Base Article - Public

3329477 - Error ''6 is Not a Fixed Value of Field Assignment Status" When Configuring Ticket Status Schema


When trying to configure ticket status schema, you are receiving the error ''6 is Not a Fixed Value of Field Assignment Status"


SAP Cloud for Service

Reproducing the Issue

  1. Go to the Business Configuration workcenter.
  2. Go to the Implemenation Projects view
  3. Open Activity List.
  4. Search and open the activity 'Tickets for Customer Support'.
  5. Open the link 'Maintain Status Dictionary Entries'.
  6. Here, change Assignment status to Partner action.


 Partner Action is not part of Assignment Status Model and same can be confirmed here.


This is the expected system behavior. You must refrain from using the the option in your configuration.

See Also


Assignment, partner, dictionary , KBA , LOD-CRM-SRP-UI , Ticket Related UI , Problem


SAP Cloud for Customer core applications all versions