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3329495 - Customer information regarding component change incident (re)solved via GK support team

Symptom

  • Customer is unable or does not agree to close incident until the fixed version or updated version is installed in his environment, which for several reasons cannot be deployed right away or the customer has reasons to not close the ticket.
  • The incident management at this time is however completed and the reported issue should be considered resolved/closed.
  • Is the incident is set to fixed stage, the incident should be closed by the customer.
  • Every issue after deployment of the fixed/updated version required a new incident ticket via SAP Launchpad.


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Keywords

SAP Point of Sale by GK,  SAP Offline Mobile Store by GK,  SAP Label and Poster Printing by GK,  SAP Open Scale Management by GK,  SAP Store Device Control by GK, collaboration, customer, GK Project, GK support, issue, ticket, SAP Auto Closure, XX-PART-GKS-CUS-PRJ , KBA , XX-PART-GKS , GK Software , XX-PART-GKS-OCP-STA , SAP Omnichannel POS by GK - Fixed , XX-PART-GKS-OCP-OCM , SAP Omnichannel POS by GK - Mobile , XX-PART-GKS-SSO , SAP Self Scanning Option by GK , XX-PART-GKS-OMS , SAP Offline Mobile Store by GK , XX-PART-GKS-CUS-PRJ , GK Project related topic, not SAP support related , XX-PART-GKS-LPP , SAP Label & Poster Printing by GK , XX-PART-GKS-OCP , SAP Omnichannel POS by GK , XX-PART-GKS-SDC , SAP Store Device Control by GK , How To

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