- Customer is unable or does not agree to close incident until the fixed version or updated version is installed in his environment, which for several reasons cannot be deployed right away or the customer has reasons to not close the ticket.
- The incident management at this time is however completed and the reported issue should be considered resolved/closed.
- Is the incident is set to fixed stage, the incident should be closed by the customer.
- Every issue after deployment of the fixed/updated version required a new incident ticket via SAP Launchpad.
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