SAP Knowledge Base Article - Public

3329556 - Error “Zip File Contains Additional Folders. Please Reupload the File Without Any Folders” To Import Data

Symptom

You receive the error "Zip file contains additional folders. Please reupload the file without any folders."  while trying to import a ZIP file.

Environment

  • SAP Service Cloud v2
  • SAP Sales Cloud v2

Reproducing the Issue

  1. Login to the system.
  2. Open All settings.
  3. Open Monitoring view of Data Import and Export.
  4. Click on import button.
  5. Select any entity and other details.
  6. Select a file type and upload the zip file.
  7. Click on import data.
  8. Result: You will receive the error: "Zip file contains additional folders. Please reupload the file without any folders.".

Cause

The zip file you imported had a folder which contained the files. 

Resolution

We do not support the creation of a zip file by zipping a folder that contains the entity files. To prepare a zip file, select all of the csv/excel files (except code list files) to include in the .zip file, right-click, and create a zipped folder. 

See Also

Help Documentation - Data Import and Export: Prepare Data

Keywords

Completed With Errors, Data Import, Task, Monitor, Complete Entity , KBA , CEC-CRM-IMX , Data Import/Export for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0