Symptom
You receive the error "Zip file contains additional folders. Please reupload the file without any folders." while trying to import a ZIP file.
Environment
- SAP Service Cloud v2
- SAP Sales Cloud v2
Reproducing the Issue
- Login to the system.
- Open All settings.
- Open Monitoring view of Data Import and Export.
- Click on import button.
- Select any entity and other details.
- Select a file type and upload the zip file.
- Click on import data.
- Result: You will receive the error: "Zip file contains additional folders. Please reupload the file without any folders.".
Cause
The zip file you imported had a folder which contained the files.
Resolution
We do not support the creation of a zip file by zipping a folder that contains the entity files. To prepare a zip file, select all of the csv/excel files (except code list files) to include in the .zip file, right-click, and create a zipped folder.
See Also
Help Documentation - Data Import and Export: Prepare Data
Keywords
Completed With Errors, Data Import, Task, Monitor, Complete Entity , KBA , CEC-CRM-IMX , Data Import/Export for SAP Sales/Service Cloud , How To