SAP Knowledge Base Article - Public

3330006 - Recent Invoices Error No Communication Arrangement Found

Symptom

When selecting the Recent Invoices within the Contract Accounts, the following error appears: Unable No Communication Arrangement found.

Environment

 SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Utilities Work Center.
  2. Select the Contract Accounts view.
  3. Open the Contract Account 1234 (1234 represents the Contract Account ID).
  4. At the Central facet, click on the Recent Invoices, the following error will appear No Communication Arrangement found.

Cause

The Communication Arrangement and Scenario are not configured.

Resolution

To fix this, please configure the below C4C Communication Scenario and Communication Arrangement:

C4C Communication Scenario
Utilities Bill Correction Invoice

C4C Communication Arrangement Service
Utilities Bill Correction Invoice Pdf

These settings are done under the following path:

  1. Go to the Administrator work center.
  2. Go to the General Settings view.
  3. Click Communication Arrangements link.
  4. Click New button.

See Also

2691450 - Error Communication Arrangement For Utilities MDT MoveIn Not Found

Keywords

Utilities; Move In; Validation; Message , KBA , LOD-CRM-IND-UTL , Utilities , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions