SAP Knowledge Base Article - Public

3330231 - Contacts are not inheriting Access Restrictions from Account


You have a user whose Access Restrictions allow them to view Accounts based on their Territory.  However, they are unable to view the Contacts belonging to these Accounts.


SAP Cloud for Customer


The issue occurs because the Business Configuration setting "Contact Team" is switched on.  Because of this, Contact's no longer inherit the Account's Access Restrictions.


Having switched the BC setting "Contact Team" ON, you can only assign employee restrictions by maintaining "Contact Team" in the Contact TI.  Alternatively, you can switch this setting off and the Contacts will inherit restrictions from the Account.


contact, account, contact territory, access restrictions , KBA , LOD-CRM-CON , Contact , Problem


SAP Cloud for Customer core applications 2302