SAP Knowledge Base Article - Public

3330247 - Fixed Amount is still multiplied by the confirmed hours in the service confirmation


Fixed amount condition, e.g. ZZ15 is maintained aiming at charging a fixed amount of 5 CHF in total. However, in fact, if maintaining a service confirmation and confirmed with e.g. 2 HR, the fixed amount will be multiplied by the confirmed hours and the result is 10 HRs.




Please deselect the flags "Group Condition", "RoundDiffComp", "Header Condition" and select the field "Amount/Percent" in the condition type customizing for ZZ15. Using the "Item Condition" is the best solution for a fixed amount discount per item. Besides, please make sure that the fixed amount discount is maintained at the item-level "Pricing Details" view instead of the service order header "Pricing Details" view.


Fixed amount, Condition type, Service order, Service confirmation,  Group condition, RoundDiffComp, Header condition, Amount/Percent, Item condition, Pricing details, Header, Item , KBA , CRM-S4-BF-PR-2CL , S4CRM: Pricing (Public Cloud) , Problem


SAP S/4HANA Cloud 2302