SAP Knowledge Base Article - Public

3330713 - C4C V2 - Language Adaptation Opportunities finds no results

Symptom

When trying to adapt text for the Opportunity BO via Language Adaptation, the system finds no text.

Environment

CNS Cloud for Customer V2

Reproducing the Issue

  1. Go to Settings
  2. Select Language Adaptation
  3. Select opportunities (Opportunity - sap.crm.service.opportunityEngagementService)
  4. Enter the relevant language selections
  5. Click Next.

Result: no text is found.

Cause

The text collection needed is 'Guided Selling'.

Resolution

Please select the Guided Selling service.

  1. Go to Settings
  2. Select Language Adaptation
  3. Select "Guided Selling - sap.crm.service.guidedSellingService" 
  4. Enter the relevant language selection.
  5. Click Next.

Now the text collection will be available. 

Keywords

KBA , CEC-CRM-TXA , Text Adaptation , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0