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SAP Knowledge Base Article - PreviewSymptom
When creating new follow-up ticket from an existing ticket, an error:Please enter another service category is trigger and service category value help do not show the category from an existing ticket. The same error message might be visible when converting an Unassociated e-mail.
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Environment
SAP Cloud for Customer.
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Follow-up ticket , Usage , Service Category , Related Items facet; CM_CDA_SRVHD.INVALID_PROCESS_CATEGORY , KBA , please enter another service category , LOD-CRM-SRP , Service Request Processing , LOD-LE-CSM-SIC , Service Issue Category , How To
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