Symptom
In Windows Viewer, when you attempt to view an object from SAP / Enterprise Scan using OpenText Imaging Windows Viewer - multiple errors appear confirming that there is no connection between the client and the Archive Server.
Error Message:
Error [20539] Document cannot be opened, Error [18021] Document: document ID, Note [16074] Cannot connect to host <archive server name>. Please check your connection.
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Environment
• Imaging Viewers and DesktopLink 9.7.0
• Imaging Viewers and DesktopLink 10.0.0
• Imaging Viewers and DesktopLink 10.5
• Imaging Viewers and DesktopLink 16.0
• Imaging Viewers and DesktopLink 20.3
• Imaging Viewers and DesktopLink 21.1
• Imaging Viewers and DesktopLink 21.4
• Imaging Viewers and DesktopLink 22.4
Product
Keywords
KBA , XX-PART-OPT-ARC , SAP Archiving by OpenText , Problem
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