Symptom
A custom richtext field created in the candidate profile template is not editable even when granted the correct write permissions. The field is editable for the candidates, but it does not save the value entered.
Environment
SAP SuccessFactors Recruiting Management
Cause
Custom fields for this field type is not supported.
Resolution
As of now, the system does not support custom richText fields in the template. What can be used to add more data to the field instead is to use the textarea type.
If you believe having such functionality would be a good feature for Recruiting Management module, please submit this idea to our Influence Page, where you can submit an idea or search and vote for existing ideas that you consider relevant in the Influence Page, so they can become an enhancement for future product versions.
The following KBA addresses how to submit Enhancement Requests: 2090228 – How to submit enhancement requests for SAP SuccessFactors products.
Keywords
richtext, field, candidate, profile, template, recruiter, permission, application, rcm. , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem