SAP Knowledge Base Article - Public

3331117 - Learning History section of Employee Profile does not display all completed items

Symptom

Learning History section of Employee Profile does not display all completed courses and It does not match with completed courses available in the Learning side.

Environment

  • SAP SuccessFactors Learning
  • SAP SuccessFactors Employee Profile

Reproducing the Issue

1. Login to Successfactors -> Go to My Employee Profile -> Scroll down until the "Learning History" section -> It only showing up 10 completed courses -> When you click "Show more", it will show maximum 50 items and not all completed items.

2. Go to Learning -> Learning History and it will show all completed items which is not matching on the display on Employee Profile -> Learning History.

Cause

This is an expected behavior.

Resolution

As confirmed by engineering team; In Employee Profile, Learning History will be displayed 10 records by default. "Show More" display up to 50 records (It display "No. of displayed records/No. of Total records if total number >50) 

  • In order to view all completed courses user's needs to click "Go to learning history" link and It will be redirect to Learning -> Completed Work.

Please Note

  • As of now, there is no such settings/configuration available in LMS which can control or filter the number of history records displayed in Employee Profile. 
  • The configuration (Learning Administration-> System Administration-> Configuration-> System Configuration-> LMS_ADMIN->MaximumLearningEventsDisplayed= ) only controls the completion records that displayed in Learning ->Learning History and NOT in Employee Profile.

Keywords

Learning History, Employee Profile, Completed Items, People Profile, Completed courses,MaximumLearningEventsDisplayed , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors Learning all versions