Symptom
You are running the data source 'Customer Returns Sales Order Reference' to check the returns, and find not all the returns are showing in this data source.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Business Analytics - Data Sources view.
- Select data source 'Customer Returns Sales Order Reference'.
- Preview it, return ABC is not showing. (ABC represents the ID of the return)
Cause
In the return ABC, you can check the reference assignment by following steps.
- Open the return ABC.
- Go to Items tab, and select one item.
- The Reference Type is Sales Orders, Reference ID is marked as external.
Data source 'Customer Returns Sales Order Reference' shows the return with reference to internal sales order only.
Resolution
This is the designed behavior.
The user can use data source "Customer Returns" to show all the returns.
Keywords
Customer Returns Sales Order Reference; return; reference assignment; report. , KBA , SRD-CRM-RET , Returns , Problem
Product
SAP Business ByDesign all versions