SAP Knowledge Base Article - Public

3331124 - Data Source 'Customer Returns Sales Order Reference' Only Shows the Returns With Reference to Internal Sales Order


You are running the data source 'Customer Returns Sales Order Reference' to check the returns, and find not all the returns are showing in this data source.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Business Analytics - Data Sources view.
  2. Select data source 'Customer Returns Sales Order Reference'.
  3. Preview it, return ABC is not showing. (ABC represents the ID of the return)


In the return ABC, you can check the reference assignment by following steps.

  1. Open the return ABC.
  2. Go to Items tab, and select one item.
  3. The Reference Type is Sales Orders, Reference ID is marked as external.

Data source 'Customer Returns Sales Order Reference' shows the return with reference to internal sales order only.


This is the designed behavior.

The user can use data source "Customer Returns" to show all the returns.


Customer Returns Sales Order Reference; return; reference assignment; report. , KBA , SRD-CRM-RET , Returns , Problem


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