3331176 - 360 Document Send Back Notification is not triggered - 360 Multi-Rater

360 Document Send Back Notification is not triggered during the approval phase when an approver sends the form back to the previous step user.

SAP SuccessFactors 360 Multi-Rater

1. Send form to Approver B after Step User A nominates raters
2. The Approver B sends the form back to the previous Step User A instead of to the next approval step/evaluation phase
3. 360 Document Send Back Notification was not triggered

This is expected behavior.
360 Document Send Back Notification is sent to a 360 rater, informing him/her that a document is available is back in their Inbox for re-evaluation.

If you would like to send email notifications for 360 review forms that are sent to previous step during approval phase, you will need to enable the Document Routing Notification:
1. Admin Center > Email Notification Templates Settings
2. Tick the checkbox for Document Routing Notification to turn it on, and save.

For more information about email notifications for 360 Reviews, please refer to E-mail Notifications for 360 Reviews | SAP Help Portal.

• KB article 2873655 - Document Routing Notification Explained - Performance Management 

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