Symptom
360 Document Send Back Notification is not triggered during the approval phase when an approver sends the form back to the previous step user.
Environment
SAP SuccessFactors 360 Multi-Rater
Reproducing the Issue
1. Send form to Approver B after Step User A nominates raters
2. The Approver B sends the form back to the previous Step User A instead of to the next approval step/evaluation phase
3. 360 Document Send Back Notification was not triggered
Resolution
This is expected behavior.
360 Document Send Back Notification is sent to a 360 rater, informing him/her that a document is available is back in their Inbox for re-evaluation.
If you would like to send email notifications for 360 review forms that are sent to previous step during approval phase, you will need to enable the Document Routing Notification:
1. Admin Center > Email Notification Templates Settings
2. Tick the checkbox for Document Routing Notification to turn it on, and save.
For more information about email notifications for 360 Reviews, please refer to E-mail Notifications for 360 Reviews | SAP Help Portal.
See Also
- KB article 2873655 - Document Routing Notification Explained - Performance Management
Keywords
360 Multi Rater, 360 Document Send Back Notification, email notification, send back, send to previous step, approval phase, approval, approve, approver, evaluation, evaluation phase , KBA , LOD-SF-MTR-EML , Emails and Notifications , Problem