Symptom
From 1H 2023 (b2305) release, error/warning messaging UI showing with broken logic used for custom raise messages which have HTML code/hyperlink; when updating Job Information/Compensation records by MSS/Take Action.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Employee Central: Job Information
- SAP SuccessFactors Employee Central: Centralized Services
Reproducing the Issue
1. Create Warning/error message rule with HTML code and hyperlinks in message content.
2. Add as onSave rule under Manage Business Configuration -> jobInfo.
3. Navigate to any Employee's Profile.
4. Take Action -> Change Job and compensation Information.
5. Select Job Information/Compensation.
6. Enter any value in the any relevant field -> Save.
7. Getting UI broken logic custom message as below:
Resolution
- HTML tags are no longer supported with the usage of standard UI5 controls. HTML tags including links are no longer supported in Centralized Service based UI messages.
- Workaround: We can offer a temporary workaround if the issue is impacting your business severely. If you are impacted by this issue, please raise a support Case with LOD-SF-EC-JOB mentioning this KBA and our support team will be able to discuss the workaround with you. We would ask for you to please also provide accurately as possible what would be the impact of not having the HTML features you are using in these messages (i.e. what would the consequences to only have plain text on their business/business needs).
Note: This workaround is applicable for only 2H 2023 release. From next release onwards, the workaround will not work and the HTML tags will stop working in the messages.
SAP Support colleagues please refer to internal memo.
Keywords
b2311, b2305, INC4728853, release, Centralized Services, job information, rule, message, save, CS1H2023, MSS, Take Action, ECT-176814, error, warning, UI, logic, compensation , KBA , LOD-SF-EC-JOB-RUL , Job Info Business Rules , LOD-SF-EC , Employee Central , LOD-SF-EC-JOB , Job Information , Product Enhancement
Product
Attachments
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