SAP Knowledge Base Article - Public

3331973 - "Show Previous Request" Link behavior in Workflows - Employee Central

Symptom

In MDF Workflows (Position, for example), in Activity column it's shown a Link "Show Previous Request" in case the approver made a change in the original request (through the Update button). However, this link shows only the original information, and not the comparison with the new value/ information. 

Environment

SAP SuccessFactors - Employee Central 

Reproducing the Issue

  1. Create a position that triggers a workflow for approval;
  2. As the first step approver, click on 'Update' and change some information;
  3. Approve the request;
  4. As the second approver, open the workflow request;
  5. See that the new information is displayed in the workflow request, and the previous data is available on "Show Previous Request", but the changes are not highlighted or strikethrough (Example: previous value)

Cause

This is currently expected behavior. Please note that This link is shown when someone updates the workflow after it was triggered and there is no way or permission that allows you to hide it from the Workflow Details Page.

Resolution

To see the original value click the "Show Previous Request" Link and compare the information with the ones in the Workflow Details Page. 

If this feature is important to your business, we do encourage you to submit an enhancement request specifically about this to have it considered within future development cycles. You can do this on our Customer Community Portal and for detailed steps on How to Submit Ideas for SAP SuccessFactors Products, please refer to KBA 2090228.

 

See Also

Acting on Workflows

Keywords

Show Previous Request Link, MDF Workflow, previous value, position workflow, , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Product Enhancement

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM all versions