Symptom
In MDF Workflows (Position, for example), in Activity column it's shown a Link "Show Previous Request" in case the approver made a change in the original request (through the Update button). However, this link shows only the original information, and not the comparison with the new value/ information.
Environment
SAP SuccessFactors - Employee Central
Reproducing the Issue
- Create a position that triggers a workflow for approval;
- As the first step approver, click on 'Update' and change some information;
- Approve the request;
- As the second approver, open the workflow request;
- See that the new information is displayed in the workflow request, and the previous data is available on "Show Previous Request", but the changes are not highlighted or strikethrough (Example: previous value)
Cause
This is currently expected behavior. Please note that This link is shown when someone updates the workflow after it was triggered and there is no way or permission that allows you to hide it from the Workflow Details Page.
Resolution
To see the original value click the "Show Previous Request" Link and compare the information with the ones in the Workflow Details Page.
If this feature is important to your business, we do encourage you to submit an enhancement request specifically about this to have it considered within future development cycles. You can do this on our Customer Community Portal and for detailed steps on How to Submit Ideas for SAP SuccessFactors Products, please refer to KBA 2090228.
See Also
Keywords
Show Previous Request Link, MDF Workflow, previous value, position workflow, , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Product Enhancement