3331983 - Discrepancy in item completion between Learning History report and User Learning Plan audit report

When running the Learning History report, or checking the user’s Completed Items tab, the item completion appears. However, when running the User Learning Plan Audit report or checking the assigned Items tab, filtering the completed items, the item completion does not appear.

SAP SuccessFactors Learning

This behavior can be caused by a few reasons:

1. User was assigned the item, did not complete it, then had it removed from their learning plan and completion was recorded by an Admin, or
2. User was never assigned the item, but had completion recorded by an Admin, or
3. User was assigned the item, completed it, but later had it removed.
   • However, for this scenario, the item completion does appear in the user Learning Plan Audit report, and it does not display under Assigned Items filtering the completed ones.

To confirm if the missing completed item falls in one of the scenarios mentioned, it is necessary to run the Learning History report and check the column "Last Update User" to see if it was updated (granted completion) by a user or admin. 

It is also possible to run the User Learning Plan Audit report to check if the item was once assigned then deleted from the user's assignments. 

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