SAP Knowledge Base Article - Public

3332009 - Is It Possible to Create a Business Partner with Two Roles: "Employee" and "Service Agent"?


You have a requirement to create a new Business Partner with two roles: "Employee" and "Service Agent".


SAP Cloud For Customer

Reproducing the Issue

  1. Create a service agent, request user.

  2. Create a employee with the same name, then Duplicate Check Result offers me potential duplicate.

  3.  Choose 'use' to create a new employee based on the proposed duplicate.

    As a result of that you got one business partner with two business partner roles: Employee and Service Agent. 


 This functionality "to create a new BP with two roles Employee and Service Agent" via the mentioned UI flow is not possible anymore.


This is the expected system behavior.


Role; Employee; Service Agent; business partner; , KBA , LOD-CRM-EMP , Employee , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2302