You have a requirement to create a new Business Partner with two roles: "Employee" and "Service Agent".
SAP Cloud For Customer
Reproducing the Issue
Create a service agent, request user.
Create a employee with the same name, then Duplicate Check Result offers me potential duplicate.
Choose 'use' to create a new employee based on the proposed duplicate.
As a result of that you got one business partner with two business partner roles: Employee and Service Agent.
This functionality "to create a new BP with two roles Employee and Service Agent" via the mentioned UI flow is not possible anymore.
This is the expected system behavior.
Role; Employee; Service Agent; business partner; , KBA , LOD-CRM-EMP , Employee , How To
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2302