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3332326 - 401 Unauthorized error when trying to write or read a document to a newly created Archive from SAP in SAP Archiving and Document Access by OpenText

Symptom

In SAP, when you try to archive or read a document from an Archive, you may see a HTTP error:

401 Unauthorized ICS: 3001: The referenced certificate having been issued by 'CN=ID3' with serial:0x0 is unknown.



The following error can be seen in the as.log file:

2017-01-30 09:31:21,663 ERR   [http-bio-8080-exec-8] com.opentext.ecm.lea.protocol.al.ALOutput 
-- logException Breach of security! An authorization is required for this URL: info&pVersion=0046
&contRep=A1&docId=E6BBD0DD23E975F18027005056012050&accessMode=r&authId=CN%3DID3&expiration=20170130163121&
secKey=MII...
com.opentext.ecm.lea.common.ALException: (ICS:5100) Breach of security! An authorization is required for 
this URL: info&pVersion=0046&contRep=A1&docId=E6BBD0DD23E975F18027005056012050&accessMode=r&authId=CN%3DID3&
expiration=20170130163121&secKey=MII...
 at com.opentext.ecm.lea.protocol.al.ALRequest.checkAuthentication(ALRequest.java:3164)
...
Caused by: com.opentext.ecm.lea.common.security.sign.ICSSecurityException: (ICS:3001) The referenced certificate having been issued by 'CN=ID3' with serial:0x0 is unknown
 at com.opentext.ecm.lea.common.security.sign.impl.Verifier.verifyAgainst(Verifier.java:316)
 at com.opentext.ecm.lea.common.security.sign.impl.SignedUrlUtils.checkCertificateAndOr
VerifySignature(SignedUrlUtils.java:215)
 at com.opentext.ecm.lea.common.security.sign.impl.SignedUrlUtils.verifyURL(SignedUrlUtils.java:508)
 at com.opentext.ecm.lea.protocol.al.ALRequest.checkAuthentication(ALRequest.java:3135)
 ... 30 more


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Environment

SAP Archiving and Document Access by OpenText

Product

SAP Archiving and Document Access by OpenText all versions

Keywords

KBA , XX-PART-OPT-ARC , SAP Archiving by OpenText , Problem

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