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3332326 - '401 Unauthorized' error when trying to write or read a document to a newly created Archive from SAP in SAP Archiving and Document Access by OpenText

Symptom

In SAP, while trying to archive or read a document from an Archive, the following HTTP error is seen:

401 Unauthorized ICS: 3001: The referenced certificate having been issued by 'CN=ID3' with serial:0x0 is unknown.



The following error can be seen in the as.log file:

2017-01-30 09:31:21,663 ERR   [http-bio-8080-exec-8] com.opentext.ecm.lea.protocol.al.ALOutput 
-- logException Breach of security! An authorization is required for this URL: info&pVersion=0046
&contRep=A1&docId=E6BBD0DD23E975F18027005056012050&accessMode=r&authId=CN%3DID3&expiration=20170130163121&
secKey=MII...
com.opentext.ecm.lea.common.ALException: (ICS:5100) Breach of security! An authorization is required for 
this URL: info&pVersion=0046&contRep=A1&docId=E6BBD0DD23E975F18027005056012050&accessMode=r&authId=CN%3DID3&
expiration=20170130163121&secKey=MII...
 at com.opentext.ecm.lea.protocol.al.ALRequest.checkAuthentication(ALRequest.java:3164)
...
Caused by: com.opentext.ecm.lea.common.security.sign.ICSSecurityException: (ICS:3001) The referenced certificate having been issued by 'CN=ID3' with serial:0x0 is unknown
 at com.opentext.ecm.lea.common.security.sign.impl.Verifier.verifyAgainst(Verifier.java:316)
 at com.opentext.ecm.lea.common.security.sign.impl.SignedUrlUtils.checkCertificateAndOr
VerifySignature(SignedUrlUtils.java:215)
 at com.opentext.ecm.lea.common.security.sign.impl.SignedUrlUtils.verifyURL(SignedUrlUtils.java:508)
 at com.opentext.ecm.lea.protocol.al.ALRequest.checkAuthentication(ALRequest.java:3135)
 ... 30 more

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP Archiving and Document Access by OpenText

Product

SAP Archiving and Document Access by OpenText all versions

Keywords

opentext, opt, otx, oawd, vim, upload, edit, create, write, read, document, archive, http, 401, unauthorized, ics: 3001, the referenced certificate having been issued by, cn=id3, with serial:0x0 is unknown, certificate, oac0 , KBA , XX-PART-OPT-ARC , SAP Archiving by OpenText , Problem

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