SAP Knowledge Base Article - Public

3332368 - Attribute not displayed on UI

Symptom

The models/products have been synched from backend to CPQ. The attribute from a model/product is not displayed on the UI. It is expected that the attribute is always displayed on the UI but it is not.  

Environment

SAP SALES CLOUD CPQ integrated with CPS and VC.

Cause

This is an expected behavior from the CPQ side. 

Resolution

If an attribute does not have any visible attribute values, it will not be displayed since there would be nothing to select. In the case of the configurator response from CPS, the attribute in question is marked as visible, but all other possible values (if the attribute has more than one) are marked as "selectable FALSE." As a result, there are no visible attribute values in CPQ, causing the entire attribute to be hidden. However, it's always valid to check another attribute and its response from CPS, more specifically if the attribute values are marked as "selectable TRUE". This means that the attribute in CPQ has visible attribute values and is therefore displayed.

See Also

Variant Configuration Integration Troubleshooting - https://help.sap.com/docs/SAP_CPQ/665a9ee212394653a84a393035090802/cacdfe55f1a24510b77793b692a9dda9.html?version=latest

Error Diagnostics - SAP Variant Configuration and Pricing Integration - https://help.sap.com/docs/SAP_CPQ/665a9ee212394653a84a393035090802/5a8631a7d3154fc086fae98c9d9e2c8a.html?version=latest

Keywords

SAP, CPQ, VC, CPS, attribute, display, UI , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2023