3332434 - Error When Uploading Password Protected (Encrypted) PDF in Recruiting - Recruiting Management

When attaching an encrypted/password protected PDF in Recruiting, the system returns the following error: "An exception was encountered while uploading Attachment". The error can occur during several actions, such as adding an attachment to a Recruiting form or uploading the file to an email.

NOTE: This KB article's resolution applies only if the file uploaded is encrypted. If the file is not encrypted or password protected, the resolution is not applicable.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors Recruiting Management

Active, Content, Detection, Unable, sf_class=com.successfactors.attachment.util.AttachmentUtils, method=checkVirusOld, Cannot, decrypt, PDF, password, incorrect , KBA , LOD-SF-RCM , Recruiting Management , Problem