Symptom
When trying to Publish or Save as Draft any of the Job Req templates in Manage Templates in the Admin Center, the system loads for more than 2 minutes, then 2 errors occur. One of them is "Changes failed. Save failed. Validation errors have been highlighted in red".
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to Admin Center
- Manage Templates
- Job Requisition templates
- Select any of the Job Req templates
- Click on Publish or Save as Draft
- The system takes more than 2 minutes to load
- Eventually 2 errors occur
Cause
There is an unsupported character in one or more Job Application template(s), which are linked to the Job Req template(s). The unsupported character is the ampersand (&).
Resolution
Please remove all the ampersands (&) from the Job Application template(s) and publish the new version(s). After this it will be possible to publish the Job Req templates as well.
Keywords
Save, Draft, Publish, Gateway, Time-out, Error, Loading, Stuck , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem