SAP Knowledge Base Article - Public

3332467 - Job Requesition template unknown error


When trying to Publish or Save as Draft any of the Job Req templates in Manage Templates in the Admin Center, the system loads for more than 2 minutes, then 2 errors occur. One of them is "Changes failed. Save failed. Validation errors have been highlighted in red".


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Admin Center    
  2. Manage Templates    
  3. Job Requisition templates    
  4. Select any of the Job Req templates 
  5. Click on Publish or Save as Draft
  6. The system takes more than 2 minutes to load
  7. Eventually 2 errors occur


There is an unsupported character in one or more Job Application template(s), which are linked to the Job Req template(s). The unsupported character is the ampersand (&).


Please remove all the ampersands (&) from the Job Application template(s) and publish the new version(s). After this it will be possible to publish the Job Req templates as well. 


Save, Draft, Publish, Gateway, Time-out, Error, Loading, Stuck , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem


SAP SuccessFactors Recruiting all versions