3332881 - LinkedIn Integration for SAP Sales and Service Cloud V2

How to setup the LinkedIn Integration.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP Sales and Service Cloud V2

• Login to the System.
• Navigate to Settings--> All Settings.
• Search and Open the required Role and ensure that the Service : sap.crm.service.salesNavigatorService  is assigned under Business Service ID.
• Then under App List, ensure the App Name LinkedIn Sales Navigator Setting and Sales Navigator is enabled.

 

 

• Now again in the All Settings, search and Open "LinkedIn Sales Navigator" located under "Communication and Information Exchange".
• Check the "Enable LinkedIn Sales Navigator" box and click on Save as shown below:

• Now navigate to Guided Selling.
• Open any Opportunity and navigate to the Contacts section and click on the Expand button as shown below:

• Click on the Details Icon as indicated below:

• Now click on Sign In and provide the relevant credentials:

KBA , CEC-CRM-LSN , LinkedIn Sales Navigator for SAP Sales/Service Cloud , How To

SAP Sales Cloud and SAP Service Cloud Version 2 all versions