Symptom
Names in the org chart are not visible because the org chart is not respecting the Theme Manager when the Horizon theme is enabled.
“Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.”
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Go to org chart
- Search for an user
- Check that the data is not appearing:
Cause
Issue with the Horizon Theme.
Resolution
This is a known issue and the engineering team which will be fixed in the b2311.2
Workaround: Disable the Horizon Theme: Go to Company Systems and Logo Settings > Search for Horizon Theme > Disable it and save > Then Enable and save it > Check if the Org Chart is now showing the names.
Keywords
KBA , LOD-SF-PLT-ORG , Org Chart Issues , LOD-SF-PLT-THM , Theme Manager Issues , Known Error