SAP Knowledge Base Article - Public

3332936 - Colors in Organizational Chart are not respecting the Theme Manager


Names in the org chart are not visible because the org chart is not respecting the Theme Manager when the Horizon theme is enabled.

“Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.”


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to org chart
  2. Search for an user
  3. Check that the data is not appearing:


Issue with the Horizon Theme.


This is a known issue and the engineering team which will be fixed in the b2311.2 

Workaround: Disable the Horizon Theme: Go to Company Systems and Logo Settings > Search for Horizon Theme > Disable it and save > Then Enable and save it > Check if the Org Chart is now showing the names.


KBA , LOD-SF-PLT-ORG , Org Chart Issues , LOD-SF-PLT-THM , Theme Manager Issues , Known Error


SAP SuccessFactors HXM Core 2305