Symptom
If the only user that has a birthday in the current month becomes inactive after the 'Push Date of Birth and Anniversary Data for Cards on Latest Home Page (Monthly)' job runs, the card will still be displayed in the 'For You Today' containing the user birthday and photo/initials, but the card details will be empty if we click it.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Check if the manager has the birthday monthly card displayed in the 'For You Today' section.
- Confirm who is the user being displayed in the card.
- Deactivate the user (can be done via Basic Import).
- Check the manager home page again.
- You will see the monthly birthday card is still there.
- If you click it, no details are displayed.
Cause
It is expected behavior as your data change happened after the push job was executed.
The change in data model, permission and dates will not reflected on the latest home page immediately. It takes effect in the first day of next month for the monthly card and next day for the daily card. If you want to see the change immediately, you have to trigger the job manually by logging into provisioning, navigating to Manage Scheduled Jobs and clicking Run It Now on the specific job. The job named "Push Date of Birth and Anniversary Data for Cards on Latest Home Page (Daily)" is used for the daily card, and the job named "Push Date of Birth and Anniversary Data for Cards on Latest Home Page (Monthly)" is used for the monthly card.
Resolution
Data will correct itself the next time the job runs.
If you have an Implementation Partner who has access to your Provisioning, they can assist you by running the "Push Date of Birth and Anniversary Data for Cards on Latest Home Page (Monthly)" manually. If not, SAP support can run the job for you in case it is not possible to wait for the job to run.
See Also
Keywords
birthday card, blank, popup, inactive user , KBA , LOD-SF-PLT-LHOM , Latest Home Page , Problem
Product
Attachments
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