SAP Knowledge Base Article - Public

3333066 - Inactive User Details are still displayed in the monthly birthday card but no details available in the popup

Symptom

If the only user that has a birthday in the current month becomes inactive after the 'Push Date of Birth and Anniversary Data for Cards on Latest Home Page (Monthly)' job runs, the card will still be displayed in the 'For You Today' containing the user birthday and photo/initials, but the card details will be empty if we click it.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Check if the manager has the birthday monthly card displayed in the 'For You Today' section.
  2. Confirm who is the user being displayed in the card.
  3. Deactivate the user (can be done via Basic Import).
  4. Check the manager home page again.
  5. You will see the monthly birthday card is still there.
  6. If you click it, no details are displayed.

Cause

It is expected behavior as your data change happened after the push job was executed.

The change in data model, permission and dates will not reflected on the latest home page immediately. It takes effect in the first day of next month for the monthly card and next day for the daily card. If you want to see the change immediately, you have to trigger the job manually by logging into provisioning, navigating to Manage Scheduled Jobs and clicking Run It Now on the specific job. The job named "Push Date of Birth and Anniversary Data for Cards on Latest Home Page (Daily)" is used for the daily card, and the job named "Push Date of Birth and Anniversary Data for Cards on Latest Home Page (Monthly)" is used for the monthly card.

Resolution

Data will correct itself the next time the job runs.

If you have an Implementation Partner who has access to your Provisioning, they can assist you by running the "Push Date of Birth and Anniversary Data for Cards on Latest Home Page (Monthly)" manually. If not, SAP support can run the job for you in case it is not possible to wait for the job to run.

See Also

3152871 - Prerequisites for showing birthday and work anniversary cards in latest Homepage

Keywords

birthday card, blank, popup, inactive user , KBA , LOD-SF-PLT-LHOM , Latest Home Page , Problem

Product

SAP SuccessFactors HXM Core 2211