SAP Knowledge Base Article - Public

3333191 - [Onboarding] External Users receive the following error "Unable to Fetch Form Data" while trying to complete the Canadian Compliance forms

Symptom

External Users are getting an error when they try to complete Compliance Process: "Unable to Fetch Form Data". This is an intermittent issue and not all external users are impacted.

Environment

SAP SF ONBOARDING

Reproducing the Issue

  1. Login as External Candidate 
  2. Click on the compliance tile and choose any canadian compliance form

Cause

PerPersonal/suffixNav not enabled.

Resolution

  • Go to Manage Business Configuration > PersonalInfo
  • Enable > Suffix and choose details set data type as picklist
  • Save
  • Once you have enabled, the compliance forms should be loading successfully.

 

Keywords

compliance form, canada, onboarding , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , How To

Product

SAP SuccessFactors HXM Core 2305