SAP Knowledge Base Article - Public

3333397 - Visit Type is Missing in the Visit View - Calendar Work Center

Symptom

When selecting to view a visit in the Calendar Work Center, Visit Type field is not visible.

Environment

  SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Calendar Work Center.
  2. Click on Visit to view the Visit.
  3. Notice you cannot see the Visit Type.

Cause

System is behaving as designed

Resolution

Even though you have configured a Visit Type upon creation of the Visit, this will not be visible when viewing same visit in the Calendar Work Center. This is the expected system behaviour.

Keywords

 Visit, Type, Calendar, Work Center, Visible , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem

Product

SAP Cloud for Customer core applications 2302