3333417 - Error when selecting the Owner field value help "Error fetching employee from server: Error: HttpErrorResponse: 403(OK), Http failure response for"

Some users receive no data but an error message when clicking the Owner field overview value list button.

Product version: SAP Sales Cloud and SAP Service Cloud Version 2 1.0

1. In any object, such as Call Lists, Leads, etc.
2. Click New
3. Select owner field list

Clicking the owner ovs pulls a list of employees. However, the user does not have access to the employee service.

Please add the employee access rights for the user's business role(s).

1. Go to: Settings > Business Roles > find and open the relevant business role.
2. Under the Details tab:
3. Add service Employee - sap.crm.md.service.employeeService
4. Add the relevant app, depending on whether the role is amin or not (i.e.: sap.crm.md.employeeservice.uiapp.employeeApp or  sap.crm.md.employeeservice.uiapp.employeeNonAdminApp ) 
5. Reload the system for the user and retry. 

Full error, taken from internal system:

Error fetching employee from server: Error: HttpErrorResponse: 403(OK), Http failure response for https://XXXXXXXXX.crm.cloud.sap/elsa/sap/c4c/api/v1/employee-service/employees?$filter=(employeeTypes/validFrom%20le%202023-05-12%20and%20employeeTypes/validTo%20ge%202023-05-12)&$select=attachments,displayId,employeeDisplayId,externalIds,formattedName,id,managerEmployeeDisplayId,managerFormattedName,managerId,organizationalUnitDisplayId,organizationalUnitId,organizationalUnitName&$count=true&$top=30&$orderby=formattedName%20asc&thumbnailSize=M: 403 OK

dev tools:

1. Request URL:
   https://myXXXXXXXXXX.test.crm.cloud.sap/elsa/sap/c4c/api/v1/employee-service/employees?$filter=(employeeTypes/validFrom%20le%202023-05-12%20and%20employeeTypes/validTo%20ge%202023-05-12)&$select=attachments,employeeDisplayId,formattedName,id,managerEmployeeDisplayId,managerFormattedName,managerId,organizationalUnitDisplayId,organizationalUnitId,organizationalUnitName&$count=true&$top=30&$orderby=formattedName%20asc&thumbnailSize=M
2. Request Method:
   GET
3.  
   Status Code:
   403

Response:

{
    "error": {
        "message": "Access to resource is unauthorized. Verify and try again."
    }
}

KBA , CEC-CRM-CALL , Call Lists for SAP Sales/Service Cloud , CEC-CRM-EMP , Employee for SAP Sales/Service Cloud , Problem