SAP Knowledge Base Article - Public

3333553 - Dump Error When Clicking Preview or Edit Output Settings Button in Sales Quote

Symptom

When clicking Preview or Edit Output Settings button a dump occurs.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Work Center.
  2. Select Sales Quotes View.
  3. Open the Sales Quote.
  4. Go to Actions and Click "Preview" or "Edit Output Settings".

Dump occurs.

Cause

There might be 2 causes for this issue:

Cause 1: Account and Sales Unit have an invalid country in the address. The preview has valid address including the country as prerequisite.

Or

Cause 2: The output channel data or communication data is missing either due to a lack of business partner or output channel rule maintained.

Resolution

Resolution for cause 1:

Ensure that the account and sales unit have a valid country in the address.

Resolution for cause 2:

You need to maintain the communication data under the business partner or maintain the output channel rule.

Keywords

Dump, Preview, Sales Quote, Edit Output Settings , KBA , AP-RC-OUT , Output Management , How To

Product

SAP Cloud for Customer core applications all versions