SAP Knowledge Base Article - Public

3333575 - Account Relationships do not get deleted when respective Account is set to Obsolete

Symptom

 Account Relationships do not get deleted when respective Account is set to Obsolete

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to Customer Workcenter
  2. Got to Accounts Workcenter View
  3. Open any Account
  4. Click and Actions button and click 'Set as Obsolete'
  5. Go to Relationships Facet
  6. Data in the Relationships facet did not get deleted

Cause

The data present in the Relationship Facet gets retained even after the Account is set to Obsolete.

Resolution

 This is the current system behaviour.

See Also

Keywords

Account, Relationship, Facet, Obsolete , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer core applications all versions